Michael (Mike) Duquet
mike_duquet@hotmail.com
Phone: 506.8977.1557
Skype: Mike.Duquet
PERSONAL PROFILE AND SKILLS:
- Specialist in Loyalty and Retention marketing techniques and project management
- Graduate (with distinction) of McGill University, Montreal
- Computer skills and certifications include all aspects of Office applications, CRM, XHTML, CSS, Web Redesign, Writing for SEO, Basic Programming and Google Analytics
- Fully trained in leading email delivery systems including EXACTarget, MailerMailer
- Unique acumen and understanding of North American online business market and use of social media
- Substantial writing and editing experience for online and print media
- Trilingual English (Primary) / French (Conversational) /Spanish (Conversational)
EMPLOYMENT EXPERIENCE:
Member Retention Manager (Online Media) Spring 2010 – June 2011
ZefrMedia, Vancouver, BC, Canada
- Lead project manager for all member initiatives and direct contact protocols via all media methods
- Primary manager for all retention-based site content and deliverables
- Responsible for driving revenue deriving from new software deployment
- Company closed in June 2011 due to owner sale
Retention Marketing Manager (Online Media) 2008-2010
Silver Arrow Marketing: New Software Division , La Sabana, Costa Rica
- Primary manager for all site content approval and retention marketing operations
- Headed marketing efforts for free games offerings as a means to drive signups and sales
- Creation of all affiliate partner creative content for new member acquisition
- During tenure saw member retention rates increase by 9%, membership list grow by over 50,000 and overall sales grow to nearly $2,000,000 in 2009.
Retention Manager Assistant (Online Media) 2006-2008
H Street Media, Vancouver, BC, Canada
Responsibilities:
- Management of web-based promotions – including email promotions/sales
- Responsible for online and direct mail ad campaign direction for sports-related content company
- Participated as an integral member of all company QA processes
- Editorial manager of Endzone (weekly e-newsletter to over 100,000 receipients)
Rental Car Management (Manager Assistant) 2005-2006
Enterprise Rent a Car, Vancouver, BC, Canada
Responsibilities:
- Business management of car rental agency at one of Western Canada’s busiest branches
- Promoted to Area Corporate Manager – responsible for driving sales from corporate clients
VOLUNTEER EXPERIENCE:
English Language Tutor (2010-2011), Idiomas MundialesSan Jose, Costa Rica
Fundraising Volunteer (2008-2010), Greater Vancouver Food Bank, Vancouver, Canada
Editorial Manager and Publisher, North American Studies Journal, Montreal, Canada
President (2002-2003), North American Studies Student’s Association, Montreal, Canada
Tutor and Mentor, Big Buddies Urban High School Outreach program, Montreal, Canada
EDUCATION:
Bachelor of Arts
McGill University, Montreal, PQ
Majors: Economics / History
Minor: Business
Cumulative GPA: 3.7/4
Graduated with Distinction
WRITING EXPERIENCE:
(summary and examples available on mikeduquet.com/portfolio)
